Refund / Return Policy
Cancellation and Refunds:
- If you need to cancel your booking, we kindly request that you inform us at least 24 hours before the scheduled pickup time to receive a full refund.
- Cancellations made less than 24 hours before the pickup time may be subject to a cancellation fee, which will be communicated to you at the time of cancellation.
- Refunds for cancellations will be processed using the original payment method and may take up to 7-10 business days to reflect in your account.
Amendments:
Should you need to make changes to your booking, such as altering the pickup time or location, we will do our best to accommodate your request. Please notify us as soon as possible to make the necessary arrangements.
No-Show Policy:
Exceptions:
Refund Processing
- All refund requests must be submitted via email or through our website’s contact form, along with relevant booking details.
- Our team will review each request individually and process refunds in accordance with our policy.
Delivery Policy:
Booking Confirmation:
Upon completing your booking through our website or mobile app, you will receive an email confirmation containing your booking details, including the pickup location, time, and contact information.
Driver Assignment:
Prior to your scheduled pickup time, we will assign a professional driver who will be responsible for transporting you to your destination safely and efficiently.
Pickup Procedure
Our drivers will arrive at the designated pickup location at least 15 minutes before the scheduled time. They will wait for you at the agreed-upon meeting point, holding a sign with your name for easy identification.
Vehicle Quality:
We take pride in maintaining a fleet of well-maintained and comfortable vehicles to ensure a pleasant journey for our passengers.
Safety Measures
Arrival Time Guarantee:
We strive to provide timely and reliable transportation services. In the unlikely event of a delay, we will notify you promptly and make every effort to minimize any inconvenience caused.
Feedback and Support:
We welcome your feedback on our services. Should you have any questions, concerns, or feedback regarding your journey, please don’t hesitate to contact our customer support team. We are available 24/7 to assist you.
At Euro Airport Taxi, we are committed to delivering exceptional service and ensuring your satisfaction. Thank you for choosing us for your transportation needs
