Frequently Asked Questions
General
Booking
payment
Refund
Prioritizing safety and comfort for your journey. Book hassle-free transfers with ease and explore convenient payment options for a seamless experience.
General
No, there are no hidden charges. We believe in transparent pricing, so the fare you see is the fare you pay. There are no surprises or additional fees added later on.
We utilize advanced scheduling and monitoring systems to ensure timely pick-ups. Our drivers are prompt and arrive at the designated location at the scheduled time, ensuring you reach your destination without any delays.
Absolutely! We provide 24/7 customer support to address any inquiries, concerns, or assistance you may need. Whether it’s day or night, our dedicated support team is always available to help make your journey seamless.
Yes, we understand that plans can change unexpectedly. That’s why we offer free cancellation for your convenience. Simply inform us in advance, and we’ll take care of the rest without any cancellation fees.
We offer a diverse fleet of vehicles to suit your needs, including saloon cars, business class vehicles, estate cars, mini passenger vans for various group sizes, ensuring comfort and convenience for every passenger.
Absolutely! Our drivers are experienced professionals dedicated to providing top-notch service. They are courteous, helpful, and ensure a comfortable and safe journey for all passengers.
Absolutely! We understand that your travel needs may vary, and we are happy to accommodate special requests whenever possible. Simply inform us of your requirements during the booking process, and we’ll do our best to fulfill them.
Yes, we offer corporate accounts for businesses looking for convenient and reliable transportation solutions for their employees. With a corporate account, you can enjoy streamlined booking processes, centralized billing, and priority service.
While we cannot guarantee the availability of specific drivers, we will do our best to accommodate your request whenever possible. Please let us know if you have a preferred driver, and we’ll make every effort to assign them to your ride.
We recommend booking your ride as far in advance as possible to ensure availability, especially during peak travel times. However, we understand that last-minute bookings may be necessary, and we strive to accommodate all requests to the best of our ability.
Yes, we provide free baby car seats for your little ones throughout the duration of your ride. Safety is our top priority, and we ensure that even the youngest passengers travel securely.
Yes, we offer personalized meet and greet services for our customers. Our friendly drivers will await your arrival at the airport with a sign displaying your name, ensuring a warm welcome and hassle-free transition to your taxi.
Our rates are highly competitive, offering savings of up to 40% compared to other taxi firms. We believe in providing quality service at unbeatable prices, ensuring you get the best value for your money.
In the event of a delayed flight, we adjust our services accordingly. Our flight monitoring system allows us to track your flight in real-time, ensuring our drivers are informed and ready to accommodate any changes to your schedule at no extra charge.
We offer a complimentary 45-minute waiting time for all airport pickups, giving you ample time to disembark and collect your luggage. For any delays beyond this time, additional waiting charges may apply.
Yes, we value our loyal customers and offer special discounts and rewards for frequent travelers. Contact our customer support team to learn more about our loyalty programs.
Our drivers are proficient in English, and many of them are multilingual, capable of speaking various languages to cater to our diverse clientele. If you have specific language preferences, feel free to inform us, and we’ll do our best to assign a driver accordingly.
Yes, we prioritize accessibility and offer vehicles equipped with wheelchair ramps or other mobility aids upon request. Please notify us of any specific accessibility requirements when booking your ride.
We understand that pets are part of the family, and we welcome them aboard our vehicles. However, we kindly request that you inform us in advance if you will be traveling with a pet so that we can ensure proper accommodations are made.
Yes, we offer customizable tours and sightseeing services for individuals and groups looking to explore the local attractions and landmarks. Contact us to discuss your preferences and tailor a tour itinerary to suit your interests.
We accept various forms of payment, including credit/debit cards, cash, and mobile payment options for your convenience. You can choose the payment method that suits you best at the time of booking or payment.
